Refund policy

ZeroCell Return & Refund Policy

Last updated: November 5, 2026

At ZeroCell, customer satisfaction matters to us. If you are not satisfied with your purchase, please review the following return and refund conditions.

1. 30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a standard change-of-mind return:

  • The product must be returned in reasonable condition.

  • All included accessories should be returned.

  • The product must not have been intentionally damaged, modified, or misused.

  • Proof of purchase or an order number must be provided.

Customers may reasonably inspect and test the product. A product does not automatically become ineligible for a return simply because its packaging has been opened.

These conditions do not limit any rights customers have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs or videos when reasonably available.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund as required by applicable law.

Customers will not be charged return shipping for confirmed defective or incorrectly supplied products where we are responsible for the issue.

3. How to Request a Return

Email us at [CUSTOMER SUPPORT EMAIL] with the subject:

Return Request – Order #[ORDER NUMBER]

Please wait for return instructions before mailing anything back.

Returns must be sent to the return address we provide.

4. Return Shipping

For standard change-of-mind returns, customers are responsible for return shipping unless otherwise required by law or agreed otherwise.

For confirmed defective, damaged, or incorrect orders, ZeroCell will provide an appropriate return shipping solution where required.

Original shipping charges are refundable where required by applicable law.

5. Refund Processing

After an approved return is received and inspected, we will notify the customer of the refund decision.

Approved refunds will generally be issued to the original payment method within 5–10 business days.

Banks and payment providers may require additional time to display the refund.

6. Non-Returnable Situations

A return may be denied for a change-of-mind request when:

  • The product has been intentionally damaged.

  • The product has been substantially modified.

  • The return request falls outside the applicable return period.

This section does not exclude remedies for defective products or other rights protected by law.

7. Order Cancellations

If you wish to cancel an order, contact us immediately.

Orders that have already entered fulfillment or shipping may not be cancellable. Applicable refund and cancellation rights will still be respected.

8. Contact

For return and refund questions:

Email: zerocellshop@gmail.com
Business name: ZeroCell
Website: